• Ecosystem Implementation & Support Manager

    • North America
    • Permanent
    • Competitive

    Responsibilities

    -Driving day-to-day implementation & operations process for 3rd party ecosystem partners. This includes integration testing, billing setup, invoicing, etc.

    -Playing role of ‘quarterback’ in driving client issues with ecosystem partners to rapid resolution

    -Helping to define joint implementation & support model for partners

    -Holding partners accountable (and escalating proactively) in meeting committed client deadlines for project go-lives and support SLAs



    Qualifications

    -3-5 years experience

    -Experience working with vendors and partners in an ecosystem environment

    -Ability to drive results outside the company in a way where client interests are maintained foremost

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